Work Profile - Joyce ZanFagna

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Education: MA Columbia University - Human Factors (Systematic Consideration of People in Relation to Machines, Systems and Environments), BA Oberlin College - Visual Design/Sociology

Professional Experience: (Currently Telecommuting Only)

2005-2009 Various Information Technology Web Sites (Intel Software Network, CDW, Microsoft) Writer Analyst - White Papers, Brochures, Reviews, and Marketing Documentation. Discuss hot topics - Vista, Office 2007, SOA, WiFi, Enterprise, Compliance, Virtualization, Storage, Data Management, POS.(Tools: MS Office Suite, HTML, Dreamweaver, Flash, Visio)

2004 (May) - 2005 (June) Equifax and IBM Global Services, Alpharetta, GA Analyst/Tech Writer. Process /Compliance Management. Develop process templates, business requirements for the implementation of the Equifax suite of authentication products; utilizing framework principles of CMMI, RUP, UML and ITSM and conducting JAD sessions to construct use cases and user acceptance testing. (Tools: MS Office Suite, Visio, Lotus Notes, XML, VB, SQL, Oracle, RequisitePro, SourceSafe.)

2004 (Feb - May) American Median Business Consulting, Schaumburg, IL Analyst/Tech Writer. mySAP Financial Supply Chain Management Application Research With Emphasis on Internal Controls Compliance Project to Implement Sarbannes-Oxley Sections 404,409,302. Develop presentation materials

2003 (Present) Educational Testing Services, Princeton, NJ: Scoring Leader. ON CALL for CA and NJ learning assessment tests using Online Scoring Network (ONS) software.

2002 (Feb - Present) Progressive Information Technologies, Emigville PA: Analyst. ON CALL for XML/SGML DTD's document/file analysis for standardizing online presentations (e.g. Hewlett Packard printer manuals and other projects).

2001 (Feb - 2002 Feb) eTRAINING AND WEB-BASED PROJECTS: National Center for Construction Research and Education, Alexandria VA: Instructional Designer. Annotated Instructor's Guide for Sheet Metal Training Course; ExtremeLogic, Atlanta GA: Analyst/Tech Writer: Microsoft SDK/application development; RealPage Web Training, Atlanta GA; Solution Architect. Team Process, Knowledge Base, SDLC Business Requirements, Functional Specifications, Instructional Design Standards in a Dreamweaver CourseBuilder, Flash, XML, Java environment. Course.com, Boston MA; Writer/Editor/SME. Oracle 8i and MS Exchange 2000Server/SQL with OLAP/OLTP, web-based certification training modules using proprietary software.

2000 (Nov - 2001 Feb) Aventis Pasteur (Pharmaceuticals), Swiftwater PA: Business Analyst/Documentation Specialist: SAP Enhancement System Project - Bids and Contracts (OLAP, OLTP, ETL, methodologies).

2000 (Jan - Apr) International System Strategies & BellSouth, Atlanta GA: Information/Instructional Designer: "Service Activation and Repair Training Program" seminar course for Digital Services Group.

1999 (Feb - Dec) Global Solutions, Atlanta GA: Research & Development for customers employing n-tier cutting edge ERP/ebusiness concepts - portals (EIP), application integration, SDLC methodology, OLAP, OLTP, RUP< ETL knowledge/content management, SDK, APIs, directories, parsers, cross-platform XML schema (element data values) for "write-once" user requirements as GUIs. Web page Java Applet design and PDF publishing.  

1998-99 (Aug - Feb) HealthWare Solutions International (CNA Health Partners MSO) Baltimore MD: Information/Database Designer. Proprietary item change management application (Access VBA 97); innovative XML schema as functional specifications for nursing home, assisted living, financial management cross platform Java system for Java Virtual Machine and JDBC classes to access an Oracle database; RUP modeling (Rational Rose) and mapping.

1997-98 (Oct - June) Ernst & Young - National Tax Compliance, Bethesda MD & Atlanta GA: Lead Documentation Specialist. Full Life Cycle Development - information mapping/test scripting/field level on-line help for MS C++/ActiveX Tax Compliance Application (RoboHelp); Programmers' Object/Text Standards for GUI design (Lotus Notes Database, Sybase as main store).

1997 (May - Sept) IBM Global Services, Atlanta GA: Team Lead/Information Designer. SAP FI/CO R/3 documentation and training for Lucent Technologies; OLAP, OLTP, Mercator & bank lock box interfaces, test scripting, change management, curriculum scope, user procedure development (MSWord proprietary templates/macros/instructional design/course development methodologies).

(Quarterly) Mountasia Entertainment Inc., Alpharetta GA & Dallas TX: Business Analyst. Survey marketing reports - implementation of downloaded customer card reader data to Access database, through MS Query into Excel spreadsheets for analysis reporting.

1996 (Sept - Dec) IBM Education and Training, Atlanta GA: Senior Technical Writer. IBM Sales Training CBT 'Positioning Lotus Notes' - content and instructional design of overview features and measurement matrix comparing competitors (Lotus Notes Learning Space/AICC-CMI interface).

(May - Sept) Lead Content Developer. Performance support on-line cue cards for TeamConnection, an IBM full life cycle development tool for use with C++, COBOL, and VisualGen (OO) applications (OLAP, OLTP, Lotus WordPro/IBM OS/2 Intervention Engine markup tool).

(Jan - May) CD Group Inc., Norcross GA: Editor/Instructional Designer. Multi-media CBT training modules with interactive help screens for JD Edwards AS/400 manufacturing, sales order processing/distribution and financial applications (proprietary IconAuthor EPSS Insight workbench/Access/RoboHelp).

1991-95 Allegiance (Baxter) Healthcare Corp., McGaw Park IL & Stone Mt GA: Project Lead - Business Analyst. Department and project listed below:

• General Office (1995): US Distribution monthly financial reporting automation, using Visual Basic/SQL to bring in data from mainframe GLM (General Ledger) and P&L AIS (Area Information System) to Excel spreadsheets. Distribution freight cost rate change impact study - mainframe application research for accounting presentation and documentation (Excel/MS Word).
• Operations (1995): Hospital Supply/Scientific Products systems conversion of Order Processing databases and documentation (OLTP, EDI).
• Logistics Re-engineering Team (1995): SAP R/3 startup coordination planning (MS Project).
• Scientific Products Sales Administration (1994): On-line Regional Manager/ Sales Manager Tool Kit procedures for sales force laptops (RoboHelp); Account Managers' Compensation Program automation and user documentation (Excel macros/MS Word); Cost/Benefit analysis and reorganization of fiche library (Access/Excel).
• Electronic Communications Technology (1993-94): Lotus cc: Mail post office setup procedures, upgrades & administration/training manuals for SGL - Mailman and non-SGL - Novell, LAN Server, Banyan, Pathworks environments in continental US, Hawaii, PR, Europe & Pacific Rim (Access/MS Word/ PageMaker).
• Information Resources Network Control Help Desk (1992-93): Project lead for re-engineering team - Defined and implemented Quality Leadership Process/ Best Demonstrated Practices Guidelines. Case tool review for Help Desk knowledge base.
• Help Desk Institute (Ziff-Davis) (1992-93): Baxter representative on consortium to write help desk professional training guidelines (MS Word/ Harvard Graphics).
• Corporate Finance Board of Directors (1991): Researched, prepared and edited "Report of the Finance Committee" quarterly reports (MS Word/Lotus Freelance).

1991 NYNEX Science & Technology, White Plains NY: Technical Writer/Editor. Update manual and troubleshoot card for MAX user system mainframe X.25; project proposals for electronic facsimile store & forward systems and wireless lab applications (UNIX-based FrameMaker); AI character recognition segmentation project (Unix-C-shell scripting).

1990 IBM Palisades Executive Programs, Palisades NY: Staff Coordinator for Instructional Design Systems. Project planning/scheduling for writers, artists, and trainers (Timelines).

1988-90 Dun & Bradstreet Corporate Headquarters, NYC: Information Resources/Competitive Analysis Department Head (Corporate Planning). Company-wide services via - competitive alert newsletter about Telcos, RBOCS, Audio & Videotext, CATV, emerging technologies, Washington-based associations, lobbyists (MS Word on MAC); major technology conferences coordination - DC & NYC; resource library and Dbase database of telecommunications & information industry/RBOC partnering content. 

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View my telecommuting bio

View a detailed description of data analysis and integration functions

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References provided upon request

2017

South Carolina (864) 644-8804

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