Joyce ZanFagna - Global Solutions-87, Inc.


Overview - Telecommuting Narrative 2007

I have developed a second career as an IT information manager, spanning 20 years, since leaving my social sciences teaching position with the State University of New York higher education system. A master's degree from Columbia University in Human Factors has served me well in working with a broad range of technology users.

My company, Global Solutions-87, Inc. established in 1987, has been contracted by major corporations such as IBM, Dun & Bradstreet, Ernst & Young, Lucent Technologies, Allegiance Healthcare, Thomson Course Technology and Equifax to manage process and documentation, often in the SDLC environment as well as involving legacy/mainframe conversions. Documentation has included business/system requirements, online help, instructional design, highly technical operational/user manuals, and Microsoft software training/certification courseware.

I have worked with IBM, SAP and JDEdwards enterprise software and know VBA, Oracle, Access, JAVA, .Net, C++, C# and XML. I am familiar with CMMI, RUP, Six Sigma, and SOX compliance methodologies, using JAD sessions and use case construction to identify role-based job content. I subscribe to the ITIL (IT Infrastructure Library) as the standard for best practice in the provision of IT Service. I personally keep up with killer apps such as Windows Vista/Office 2007, SOA, Web Services, CRM, POS, RFID, WiFi, VOIP, Blade/Grid and Extreme Programming concepts through preparing SDK, white paper, web site, presentation and marketing documentation.

I am familiar with the various writing styles - Microsoft for technical documentation, APA for newspaper, behavioral science, business, and history documents, Chicago Manual/Turabian for course/instructional design, MLA for humanities, and AMA for medical and other health-related documents. I have been involved with various IEEE documentation standards and ISO specifications with regard to code of ethics, structure, strategies and annual reports.

I have experience with iterative models for instructional design: such as using a software engineering systems approach; applying learning environment factors of subject analysis, learner characteristics, learning objectives, teaching activities, resources, support services and evaluation); and Rapid Prototyping, that creates lessons from a needs analysis prototype as opposed to the entire curricula. I am familiar with the use of Bloom's Taxonomy of Cognitive: Knowledge; Affective: Attitude, and Psychomotor learning domains.

I have used RoboHelp, WinHelp, AuthorIt and WebWorks Publisher to create "write once" user guides and documentation for highly technical applications where the delivery is context sensitive, online and print.

Because I am an excellent writer/editor, I intend to concentrate on technical writing, editing, instructional design and industry white papers, traveling only for required meetings.

Please request any examples of documentation styles you'd like to see.

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